Refund policy

FINAL SALE

We have a Final Sale, no return policy on all products, which means refunds or returns are not allowed unless the product is damaged in shipping. 

To be eligible for an exchange due to damage during shipping, you will need to provide photo proof of the damage as well as reference to your order number.

To start an exchange, you can contact us at cooliscats@gmail.com.

If your exchange is accepted, we’ll send you a new replacement product shipped to your original order address, free of charge. 

You can always contact us for any return question at cooliscats@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
As stated above, there are no refunds and all sales are final.